Shipping Policy

Shipping & Delivery Policy

Effective Date: September 2026

This Shipping & Delivery Policy applies to purchases made through the Parowan Elementary School Store and explains how orders are processed, shipped, delivered, and handled in the event of shipping-related issues.

Because many items offered through the store are custom printed or produced specifically for each order, processing and production time may be required before an order is ready for shipment.

By placing an order through this website, the purchaser acknowledges and agrees to the terms of this Shipping & Delivery Policy.
 

1. Order Processing & Production

Orders may require processing, printing, manufacturing, packaging, or other preparation before shipment.

Processing time is separate from shipping or carrier transit time.

Because products may be custom printed or made to order, processing times may vary depending on:

• Product type

• Order quantity

• Product availability

• Printing or production requirements

• Seasonal order volume

• Holidays

• Manufacturer or supplier availability

Any estimated processing or delivery timeframe provided on the website is an estimate only and is not a guaranteed delivery date unless expressly stated otherwise.
 

2. Shipping Methods

Available shipping methods, rates, and estimated delivery times will be displayed during checkout when applicable.

Shipping charges may be calculated based on factors including:

• Delivery destination

• Package size

• Package weight

• Product type

• Selected shipping method

• Carrier rates

The customer is responsible for reviewing all applicable shipping charges before completing the purchase.
 

3. Delivery Estimates

Estimated delivery dates are provided for convenience only.

Once an order has been transferred to a shipping carrier, actual delivery timing may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• Transportation interruptions

• Incorrect or incomplete addresses

• Regional service disruptions

• High shipping volume

• Other circumstances beyond our control

WFP Enterprises, Inc. does not guarantee carrier delivery dates.
 

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Before completing checkout, please verify:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP or postal code

• Any other information necessary for successful delivery

WFP Enterprises, Inc. is not responsible for delays, losses, misdelivery, or additional shipping expenses resulting from incorrect or incomplete information supplied by the purchaser.

Because custom orders may enter production shortly after purchase, changes to a shipping address cannot be guaranteed after an order has been submitted.
 

5. Tracking Information

When tracking information is available, it may be provided by email or through the customer's account after the order has shipped.

Please allow time for a carrier's tracking system to update after a shipping label has been created.

The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.
 

6. Carrier Responsibility

Once an order has been transferred to the applicable shipping carrier, delivery is subject to that carrier's procedures and service conditions.

Carrier delays do not constitute a manufacturer defect and do not make an order eligible for a refund.

If tracking indicates that a shipment has been delayed, customers may be asked to allow the carrier a reasonable amount of time to complete delivery before further action can be taken.
 

7. Packages Marked as Delivered

If carrier tracking indicates that a package has been delivered but the customer cannot locate it, the customer should first:

• Check the delivery location and surrounding areas

• Check with household members

• Check with neighbors when appropriate

• Verify the shipping address on the order

• Contact the shipping carrier for additional delivery information

A carrier's delivery confirmation may be considered evidence that the shipment was delivered to the address provided with the order.
 

8. Lost Shipments

If an order appears to have been lost in transit, please contact us with the applicable order number and tracking information.

We may work with the carrier or fulfillment provider to investigate the shipment.

A shipment is not necessarily considered lost solely because delivery is later than the original estimated delivery date.

Any determination regarding replacement of a confirmed lost shipment will be made after available carrier information has been reviewed.
 

9. Damaged Packages

If a package arrives visibly damaged, customers should retain:

• The product

• Original packaging

• Shipping container

• Shipping label

• Any packing materials

Photographs of the packaging and product may be required to evaluate the issue.

Damage resulting from a qualifying product or manufacturer defect will be handled according to the store's Refund, Return & Replacement Policy.
 

10. Manufacturer Defects

Custom printed products are not refundable.

If an item is received with an approved manufacturer's defect, the customer's remedy is replacement only in accordance with the store's Refund, Return & Replacement Policy.

A manufacturer defect does not entitle the purchaser to a monetary refund.
 

11. Incorrect Items

If you believe you received a product different from the product shown on your confirmed order, please contact us and provide:

• Your order number

• A description of the issue

• Photographs of the item received

• Any other information reasonably requested to evaluate the order

Approved fulfillment or production errors may be corrected through replacement as appropriate.
 

12. Unclaimed, Refused, or Undeliverable Packages

If a shipment is returned because it was:

• Refused by the recipient

• Unclaimed

• Sent to an incorrect address provided by the customer

• Undeliverable because of incomplete address information

additional shipping charges may be required before the order can be shipped again.

Because the products are custom printed, returned or undeliverable merchandise is not automatically eligible for a refund.
 

13. Multiple Shipments

Some orders may contain products produced or fulfilled separately.

When applicable, products from a single order may arrive in more than one shipment or package.

Separate tracking information may be provided for individual shipments.
 

14. Third-Party Merchandise

Certain merchandise linked through the Parowan Elementary School Store website may be sold, produced, or fulfilled by an independent third-party store or provider.

Orders placed directly through a third-party website are governed by that provider's own:

• Shipping policy

• Delivery procedures

• Return policy

• Customer-service terms

WFP Enterprises, Inc. is not responsible for shipping or fulfillment of purchases completed directly through an independent third-party website.
 

15. Changes or Cancellations

Because orders may enter custom production shortly after they are submitted, changes or cancellations are not guaranteed.

Customers should review all order and shipping information carefully before completing checkout.

Once an order has entered production or fulfillment, it may no longer be possible to modify the order or shipping information.
 

16. Shipping Delays

We will make reasonable efforts to process orders promptly, but we are not responsible for delays caused by circumstances outside our reasonable control.

Shipping or production delays alone do not entitle a customer to a refund for a custom-printed product.
 

17. Questions About an Order

For questions regarding shipping, tracking, fulfillment, or delivery of an order placed through the Parowan Elementary School Store, please contact:

WFP Enterprises, Inc.
Email: Andrew@wfpent.com